PARTAP PUBLISHER & DISTRIBUTOR OUR ONLINE STORE

Faq's

If you want any type of your query? So please you can see the below Questions details.

What do we offer?

We have an array of products to offer in the category of Books, School sets, stationery and school supplies. It is an ultimate destination for all your educational needs.

What is the minimum order value?

There is no constraint on the value of the order.

What are the available Payment options?

Credit Card Debit Card Net Banking (All major Indian Banks) Mobile Wallet Cheque/DD Cash Deposit.

How to track the order?

You can track the shipment of your order on the website once it’s shipped, till it’s delivered. A direct link to the courier company’s website will be sent to you via mail for real time tracking.

When will I receive my order (expected delivery time)?

As a standard, orders are delivered within 3-5 business days. For remote locations, it may take 7-8 working days for an order to reach the customer.

All the products that are in stock, are dispatched within 2 business days.

Bulk orders have a pre-defined delivery time, specified at time of placing the order.

How to cancel the order?

Orders can be cancelled, only and only, before they are dispatched. To place a cancellation request, please click the cancel button in the Order Details of the order for which you wish to place the request. You can also contact our customer care executives @:7303776694, to assist you on the same. Please mention your Order Id and the reason for cancellation.

What if I receive a wrong product?

We take immense care while shipping each of and every order placed with us. If, by mistake, a book is wrongly sent to you, please raise a return request, specifying the reason accordingly, or contact us @:7303776694.

What if I receive a physically damaged product?

Each order passes a quality check before it is dispatched. Unfortunately, if you still receive a damaged product, please raise a return request, specifying the reason accordingly, or contact us @:7303776694.

How to connect to advertise with us?

Please click on the “Advertise with Us” link in the footer and send us your message. We will then contact you.

How can I reach the customer support team?

You can contact the textbookmantra.com Customer Support executive either via mail to: info@textbookmantra.com or call them @:7303776694.

How can I write reviews on textbookmantra.com?

Review writing is promoted so that Buyer can share their experiences with each other, helping others in making a suitable decision. Reviews can be written about your shopping experience on textbookmantra.com. For this, you may click the button "Submit Your Testimonial" under the Reader's Thoughts section on Home Page. Also, you can review a product on the Product’s Detail Page. You can also earn Brainy points for a genuine review.

How is dispatch different from delivery?

Dispatch refers to packing the article and shipping it from our warehouse. It means the products are in transit. Delivery refers to when the product has reached the Buyer.

Can orders be placed on phone?

Yes, we accept orders on phone in special cases. You may call @:7303776694 to connect to our executive.

Is there an option to expedite the delivery of the order?

It is possible in some scenarios. For that, please connect to our executive @:7303776694.

Can I cancel the order partly?

No, it is not possible to cancel the order partly.

Can the order be modified?

Order may be modified before it is shipped. You may contact us @: info@textbookmantra.com with the Order Id and your concern. Then, our team will get back to you within 24 hours. No modification is possible after the order is dispatched.

What if I need a product not listed on your website?

In such cases, please send us your query @: info@textbookmantra.com and our tem will get back to you within 24 hours.

What are the delivery charges?

Delivery charges vary depending upon your pin code and weight and volume of the product.

Search

Featured books